Thursday, July 24, 2008
New Firmware for Siemens Gigaset IP Phones

Dear IP-phone community,
pls take notice of the updated firmware of the Siemens Gigaset C470 IP, C475 IP, S675 IP and S685 IP!

How to update the firmware

You don't need to download files. The firmware is updated directly online by the Siemens Gigaset C470 IP, C475 IP, S675 IP or S685 IP. You can easily initiate the update by three steps:

1. Menu » Settings » Base » Firmware Update
2. Enter base station system PIN (default setting: 0000)
3. Press the display key "Yes" to start the download

If your firmware is already up to date, the handset informs you. No action is needed then.

And this is what you get:

New Features

* Compatibility with A58H and C38H Handsets (including Infoscreensaver as Liveticker)
* New languages: Brazilian Portuguese, Russian (country and handset dependent)
* BEL, NLD: Autoconfigurationcode-enquiry added in the Handset's connection assistant

Improvements

* NAT Traversal improved
* STUN can be disabled for Gigaset.net
* Email-Notification: display of date and subject improved, lenght of Email address up to 74 characters
* Display IP-Address without leading "0"s during the paging call
* Entries out of the calls list will be fully copied into the telephone directory, if the name was displayed from online phonebook.
* Web configurator: does not show "********" for empty password
* SMS Status Report function improved
* SIP Protocol implementation improved
* Incorrect recall after a successful call transfer fixed
* Display Scandinavian characters
* Answering machine functionality improved

How to check for your firmware version

* Via Web Configurator: Status » Firmware version » The first 5 digits indicate the number of the firmware update
* If you are in a call (> 8 sec): Menu » Service-Info » Scroll to list entry number 4. The first 5 digits indicate the number of the firmware update

M. Schäufele 12:03 PM, July 24, 2008
Comments

Hi,

I performed the update on my C470 IP and everything seemed fine. But outgoing calls are cut after approx. 1 min. Incoming calls work fine. I didn't have this problem with the old firmware so please send me a link where I can download the previous version so I can downgrade my phone again.

Thanks in advance,
Thomas

PS: I'm using my phone with a Netgear WGT624 router and the ports 5060 (SIP), 5004 (RTP) and 10000 (STUN) are forwarded to the phone.

Thomas Hotz 1:27 AM, July 31, 2008

I just tried to download the new firmware with c470IP but after this operation the system is not working anymore, and in the setting menu handset i cannot see the Base reset option. The Base setting menu is empty ... so I cannot reset the base and even throught the paging button ...any help?
Stefano

stefano 12:15 AM, August 7, 2008

New languages are good, but those seem to be regarding the translation for the base' web interface

My device has been purchased in Germany and I have to try understanding its answering machine, which is talking German only


What is the way to make it speaking English?

Alexey 9:23 PM, August 9, 2008

I got exactly the same problem as Stefano while upgrading my C470IP's firmware. After update I cannot pair the handset with base, cannot connect to base via HTTP (it get's an IP from DHCP as earlier, and responds to ping packets). The manual reset didn't help neither. It's now the first brick in this house having an own IP.

Help me?

Carajillo 3:09 PM, August 10, 2008

How do I add a Russian language support to my C47H handset? I'd like to have contacts in Russian! I'd like to read RSS in Windows-1251 encoding!

Serge 3:54 AM, August 14, 2008

I bought 2 units of Gigaset S685 IP VOIP phones. For the 1st unit, I was prompted to update the firmware when I was setting up the phone. After the update, the handset can no longer connect to the base station. I followed to the procedure in the manual to reset the handset and base station, and tried to re-register the the handset to the base station, but still without success. I then tried to register the handset to the base station of the 2nd unit. Success. I then tried to connect the handset of the 2nd unit to the base station of the 1st unit. Failed. So it seems that after the firmware update of the 1st set, the base station of the 1st set stopped functioning. Please advise ASAP! Thank you.

Qrio 9:45 PM, August 17, 2008

I purchased a Gigaset SL565 in Germany. The answering machine, will only speak German. What is the way to make it speaking English?

Please HELP!

Jose Maria 6:48 PM, August 18, 2008

Hi Jose Maria,

Jose Maria:
> What is the way to make it speaking English?
buying the Gigaset SL565 in a country where English is the native Language.

BR
Catalonia

Catalonia 7:40 PM, August 18, 2008

My Gigaset 4215 keeps flashing Base 1. It refuses all the manual's instructions for resetting. Is there any other way (physically possibly)?

Thanks

mizzy 8:10 PM, August 20, 2008

I see several people reporting that the firmware upgrade process was either interrupted or otherwise failed and the base is unable to communicate with the handset as well as on http interface. Is there a manual work-around to either rollback to the old firware version or complete the upgrade process manually?

Is there a manual firmware update utility for the Siemens Gigaset family?

Aditya 2:06 PM, September 6, 2008

I am using several C470IP bases with SL35H and C47 phones. Generaly 2 phones are connected to one base. They are registered on a Asterisk PBX.
Since I upgraded the C470IP bases to the newest firmware I am having several problems including:
- The user has problems keeping the session alive on the voip provider.
- Somethimes we hear a disturbing loud static noise during 1 second when making a call.
- When making a call it hangs after 1 calling tone.

Is there any way to downgrade to the previous version, when I was very happy with Siemens?

David 6:18 PM, September 18, 2008

Dial Plan! what Dial Plan.... I just can't believe that a phone S685 IP which is so wrapped up in providing non-essential features like "weather" on the display has such limited dial plan features that mean having to dial full international dialing and country code before dialing national telephone number if using a Betamax group service provider. This exceeds stupidity. A voip phone without the most elemental of voip requirements. If there is not a fix for this I will air my regrets very publicly.
:¬((()

GymRatZ 9:36 PM, September 18, 2008

Has anyone solved the issue of the handset not conencting to the base station?

Ian 2:17 PM, October 1, 2008

Like many other US users, I bought my SL565 in Germany (for some reason, they are not available in US). The phone has multi-lingual menu (including English), but there is NO WAY to change voice mail language. Siemens support had only one suggestion: buy the phone in English-speaking country. Obviously, too late for that.
So where is that German text stored? Isn’t it just a simple software update? They said – no. Can I get a chip or a board with English language and replace it myself? Or can I simply buy that box that was made for UK?
I found multiple questions about it on the Internet, but no answer. Please, if anybody has a solution – post it here! Thank you!

Vlad 12:03 AM, October 11, 2008

Hi,
Since I upgarded the firmware I have an issue with audio when I receive calls ... 90% of time, when I receive a call, there is no audio at all ... it was working great with the previous firmware.
How can I downgrade the phone to the former firmware ? I can't find the file for download ...
Thanks!

sip 12:46 PM, October 30, 2008

Hi,
I meet a critical problem since last firmware upgrade : After a few hours or days (when lucky), some incoming calls does not ring my handset. When do you think a new firmware fixing that issue will be delivered ? It seems that other users have the same symptoms that me, so i hope siemens understands that the problem is real and needs an urgent solution !

John 10:36 AM, November 6, 2008

It it possible to add full russian language support to C47H? Now I can't have a russian phonebook, because I can't type russian letters in phonebook.

Gleb 3:48 PM, November 10, 2008

NAT traversal in the new firmware is completely broken. If I disable STUN, voice does appear sometimes in calls SIP-SIP, but with STUN - never.
I tested following SIP phones:
1) SIP ATA Edge-Core VG-007
2) eyebeam softphone
3) sjphone softphone
4) Siemens Gigaset C470 IP
All phones has the same VoIP settings, all phones were installed in the same LAN.
I made calls to SIP number over the Internet, then that person called to me. There was no voice ONLY with Siemens Gigaset C470 IP.
Previous firmware was ok. Where can I download previous firmware???
HELP!!!

Gleb 3:12 AM, November 12, 2008

I purchased S685IP some time ago. Generally I am very please with the product execpt for one very bad problem

------Ethernet port on the device appears to stop responding after a random amount or time - typically a few days------

It seems there is a bug with the current firmware Ver(021230000000 / 043.00) and as a result of this bug it of course cuts you off un expecedly (although 'im informed that other can still hear me on the call).

After many emails to Siemens Gigaset support and confusing the issue with NAT, they agreed to release a new firmware "beofre xmas". So in the mean time i have to power cycle the box every time this occurs and wait around 2mins for it to boot and register with my SIP proider.

I have made it clear to Gigaset support that if this does not fix my issue I will be returning the entire phone system and replacing it with another manufacturers.

This is not the sort of thing you expect from a company such as Siemens.

Paul Durnien 6:36 PM, November 12, 2008
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